Artificial intelligence (AI) has recently been one of the hottest technological trends. It has been the subject of interest, regularly posted by news portals, yet never as popular as in the fourth quarter of 2022. It is all about ChatGPT, that is a software able to answer any question asked by the user. What is it? How to use it? Who can benefit from that and who can lose? Read below for answers.
ChatGPT phenomenon – what is it all about?
ChatGPT won a million users in only 5 days. To see how enormous this achievement is, let’s just compare it to other leaders. Instagram waited 2.5 months, Facebook 10 months, while Netflix over 3 years to gain so many users!
From the technological point of view, AI is not a novelty. Studies on this technology have been conducted for a few dozen years. The world has long been using artificial intelligence on a daily basis. Think about face recognition in mobile phones or adaptation systems in cars. Why ChatGPT is getting so popular?
What is ChatGPT?
ChatGPT is based on GPT included in the name, that is Generative Pre-trained Transformer. This is a language model, developed by OpenAI, that allows you to automatically generate texts based on input data. It has been ‘trained’ on the basis of a huge collection of data. Thanks to this, it is highly able to forecast words and sentences on the basis of the preceding text.
ChatGPT relies on GPT-3 language model, published in 2020. It consists of as many as 175 billion(!) parameters.
GPT models learn from an enormous base of online sources. They have indexed:
- many popular scientific platforms, e.g. Wikipedia;
- all available resources of texts and books, including academic works,
- public online platforms and news services;
- various blogs.
Around 45 TB of data in total! It must be emphasized that these data are not imported on an ongoing basis. This means that you cannot get information on current events until they have been reprocessed by ChatGPT.
Importantly the first version of GPT model emerged in 2018. This demonstrates how fast such technologies grow and proves that new solutions will emerge faster and faster. The conclusion is that we are just witnessing a new revolution of artificial intelligence.
What can you use ChatGPT for?
This technology can be used in diverse ways. At present it is most often used to study machine learning and natural language.
The Chat GPT model is very flexible. It can be used in various situations that require human communication skills. And this means a big business potential as well!
It can be used to do the following:
- generate answers to users’ questions in customer service systems;
- create automatic answers for chatbots;
- write answers while talking to people over the Internet;
- create contents for PC or mobile application chatbots;
- automate translations.
The output content is impressive as it proves correct in terms of language and natural in terms of sounding. Obviously grammatical mistakes occur – particularly in Polish that is one of the most difficult languages in this respect.
Is ChatGPT ready to replace a human interlocutor?
A group of scientists from the Faculty of IT and ICT at the Wrocław University of Technology checked ChatGPT under the CLARIN initiative. The team asked AI over 38 thousand questions in 25 categories.
Their goal was to check:
- how the technology could react to sarcasm,
- if it could construe a broader context of speech,
- if it was able to comprehend jokes.
The results were comparable to the ones applicable to other currently best natural language processing models (the so-called SOTA: state of the art).
According to scientists from Wrocław University of Technology, ChatGPT performed a bit worse than other technologies of this sort. The studies also demonstrated that it was very useful for quick information search. However, if you prioritize high-quality conclusions, search results may prove insufficient.
The key advantages of ChatGPT proved to be awareness of the context and possibility of customizing answers. On the other hand the chat was unable to catch up in case of sudden change of subject.
To summarize, ChatGPT is a huge opportunity. Yet its implementation entails numerous hazards. If used, it may cause users not to feel required to browse through sources of information.
The changes that arise from use of advancing technologies also apply to the social sphere. Just have a look at results of using a common GPS navigation or systems that automatically suggest ‘best-matching’ products in online stores. In this context come questions about freedom of choice or human skills. The ones that we abandon – that is using map on one’s own or ability to move in the space and searching for information by ourselves.
In spite of this, modern technologies have a big potential and people need to keep reasonable while facing them.
Author: Monika Serafin – Service Delivery Manager