How RPA improves JD Edwards Contractor Data Management Process in IMI Hydrogenic Engineering

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Issue

Due to the dynamic development in 2020, IMI Hydronic Engineering decided to implement a virtual employee. The business faced a large number of enquiries from around the World and needed to handle them swiftly.


It received about 420 applications for manual processing each month; the person performing this task spent 15 minutes on each application on average.

Solution

  • Automation consists of setting up/modifying/deactivating/reactivating contractor data in the JD Edwards system. Required information is generated in an Excel Request Form on the ServiceNow portal.
  • The Robot validates the current version number, correctness and completeness of the XLSM file and uses SQL queries in the JD Edwards database. Then it runs contractor’s data against all relevant business enquiries, fills data in all required fields, amends them and files them in preferred order.
  • Finally, the Robot updates the status of the request in ServiceNow and sends the customer a summary report containing a unique contractor number from the Address Book application.
  • In the event of error at any stage of the process, the Robot communicates the incident to the operator after three unsuccessful attempts to execute the task.

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